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The Buy-or-Build Decision, Revisited: How Agentic AI Changes the Economics of Enterprise Software
This paper re-evaluates the classic make-or-buy decision for enterprise software, considering the impact of rapidly advancing agentic AI systems. It analyzes how AI reshapes key decision factors, develops a typology of enterprise applications, and concludes that AI transforms the in-house "make" option into a hybrid governance form, arguing that the "SaaSocalypse" narrative is largely overstated.